2. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. On your PC, search for %appdata% in the taskbar. Your Hue lights can now sync to those while the signal is passed through to your TV. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? On a Mac, the data folder is called the cache.. The app will immediately begin searching for a Hue sync box. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. company number 03997482, registered in England and Wales. Is that the issue? There seems to be an issue of integration with apple TV or a problem on device. When the connection is confirmed, tap Search . I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 3. I've contacted Philips Hue Support but they don't know what they are doing. The No. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . My LG tv has only HDMI ARC and not eARC. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Save my name, email, and website in this browser for the next time I comment. The cable box should run thru the receiver. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Manage Settings It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Youve probably already guessed the solution here. User profile for user: Of course, many people still like it very much. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. No response from them. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. If possible, we would also recommend updating the Philips Hue TV sync box. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. All this fix does is force the Philips Hue app to repopulate its own data files. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. A forum where Apple customers help each other with their products. Press the button on the Hue Bridge. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. For the connection issues, there will be many solutions, one method works for you but may not work for others. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. But you should ensure a steady internet connection for your Hue Sync Box. You also can turn off the 5ghz network to see if it works. Refunds. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. This is a pretty glaring problem. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Hue Bridge required, not included. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). PLease see my previous comment for more details. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Similar to the previous one, this one is also easy to solve. This site contains user submitted content, comments and opinions and is for informational purposes Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. (2 ways), Are Philips Hue Bulbs Bright Enough? Just looked at the Gradient and i'm sold on that. All you need to do is connect the HDMI port to the primary slot in your TV or media system. They release a new version constantly, you can seehere. 4. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. POWER ON AUTOMATICALLY. Sometimes goes off unexpectedly then has to be synced again. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Can It Support Both?! If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Hold the option key to show the Library folder. TV signal drops until I reopen the Hue Sync app. 2018-2023 Signify Holding. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. And the Hue Sync Box connects to your router (via Wi-Fi). *Dolby Vision Enhanced Compability turned on (Hue Box)? I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Required fields are marked *. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Thanks and good question. ask a new question. Would anything change if you used an Ethernet cable between your router and the Hue bridge? The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). To solve the problem, consider removing and reinstalling the same version again. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. These are relatively new Hue products and still have to go through their growing pains. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Help! So you should consider a couple of things like your WiFi connection. But you can rollback the version if you dont want to wait. Looks so much better and tidier. What is the problem? Lots of users have reported that they have various issues with the Hue Sync Box. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. This is another one youve probably already guessed the solution for. Select your Wi-Fi network and tap Connect. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Additionally, it may be worth contacting Philips Hue Support. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Optional: Pair a TV remote to the Hue sync box. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. any proposed solutions on the community forums. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. It's pretty simple to set uphere's how. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Hopefully with working files this time around! I press Sync and it starts working but still says no signal detected. Thank you for using Apple Support Communities. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. And the Hue Sync App allows your PC/Mac to control and sync your hue product. They recommended I change the cable between the Sync Box and my TV. This will show you a folder full of data for all of your apps. User profile for user: If you have not created one, you can do so in the Hue app. This software allows the lighting system to react to the media youre playing on your computer or phone. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. If the AP is the reason that causes the connection issues, so how to fix it? My Smart Plug Keeps Turning On (or Off) By Itself! Just a case of waiting for some offers with Black Friday looming. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . 2018-2023 Signify Holding. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. 5. Click the Library shortcut that appears. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Press and hold the power button on the Hue sync box. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. This website uses the TMDb API but is not endorsed or certified by TMDb. Everything that happens on scenario 1 happens here. I am using it daily here and like it a lot. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. omissions and conduct of any third parties in connection with or related to your use of the site. I have no problems with any other device . Sync your on-screen TV content. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Dolby vision wont work correctly on my 2016 LG Oled C6. Please note that all comments go into a moderation queue (to prevent blog spam). Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Related Reading: Is Philips Hue Z-Wave or Zigbee? Your TV connects to the output with a short HDMI cable included in the box. If you are unsure about installation, refer to the manual that came with your Hue sync box. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Hello just here to say you are my favorite person as this has fixed my issue too!! However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. It requires an HDMI input and Smart TVs dont output the video signal. Aug 21, 2020 5:09 PM in response to i_rina. Download the Hue Sync mobile app from the App Store or Google Play Store. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). All postings and use of the content on this site are subject to the. Copyright 2000-2023 M2N Limited E. & O.E. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. With each update, new release notes are published so that you can keep track. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Obviously the lights won't sync because the hue sync is not connected. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Do Smart Plugs Catch Fire? I have these issues as well. With Philips Hues new devices, all is possible. New technology and new devices will always have some problems for many users. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. AVForums.com is owned and operated by M2N Limited, You also need to install the new Sync app on your PC or Mac. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Aug 22, 2020 6:17 AM in response to ShYnNoK. This wont harm your app or connected devices. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. This is because more users prefer the app over the box. Sometimes your App maybe gets messed up, so it would be having connection issues. jdo_apple. You may have an access point or two within your home if you like to use smart home devices. Apple disclaims any and all liability for the acts, My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Ie. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. However, it just supports 60Hz inputs currently. You can check the apps data files. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Does the Sync Box come ON when the TV is powered on?" I have a 4K Apple TV and a Sonos Arc. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Or want to be part of a movie? For many users, the Hue Sync Box should be ready to use right out of the box. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Yes, but it only recognizes when it is HDR. Starting to hate the sync box. There are two of the biggest problems for it. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. I am loving mine with the gradient strip as well. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Very happy!! My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Users are divided on this particular feature. The gradient strip is definitely a big improvement over using just the light bars. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Does Ring Now Offer 24/7 Recordings? Seems like after the last box update nothing is working it's been a while now. For a better experience, please enable JavaScript in your browser before proceeding. You do not have to change the optical cable. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Scroll down and tap on "HomeKit". We and our partners use cookies to Store and/or access information on a device. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. There is already the way of entertainment in our modern lives. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Philips Hue Verified account @tweethue. Open the new finder window, then click Go. Website copyrighted Smart Home Winner 2021-2023. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Press J to jump to the feed. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. First, download the Hue Sync app for your iPhone, iPad, or Android device. APs are also best used for devices that dont require a 100% reliable internet connection. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. There you have it! Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Smart Plugs and Your Home: Is Radiation a Silent Threat? Apple TV 4K, You can try these methods to see if they work. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Any help appreciated.Seems to drop the connection every twenty minutes or so. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . The images are in Dutch and have not much meaning other then . Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Description. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Other users have experienced problems with the app related to how it stores data on your PC. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. I got the same issue. Cmcruz32, User profile for user: Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Got it as a gift in December, and have been using it ever since. Can we ask, have you tried any other configurations? Connect it to your TV and HDMI-connected devices to. Listen for two "power-up" tones a couple of seconds apart. Both the new app and the new physical device have some issues that users are currently working out. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? This app allows you to do a lot of fun things, it is for both Mac and PC users. You must feel desperate at this time. Please ensure that the Hue Sync Box directly connects to your monitor or TV.
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