Have you forgotten something? Im writing from Italy with the help of a friend translator The same happened to me. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? I paid the 7.50 over the phone and they emailed a receipt. The phone number provided is out of service. Just the Government again hitting the motorist for more cash. We was on 3 week holiday and have seen info about fees on our way back. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. For example, motorists were fined because the Automatic Number Plate Recognition (ANPR) system failed to work. Now I see how they make easy profit. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF My bank statement shows the money went out. the mail services goes slowly, and they were in late with the deliveries. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. When I reached my destination my hosts were unaware of a crossing charge. Job done (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. I didnt open an account just made a one-off payment. Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. . Hi Folks, Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. This morning I received a fine and Im devastated. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I received a receipt (attached). But far more should have been done to address the change in the system. You should contact the hire firm and get the number plate. Anyone had the same situation and recommend next course of action? How should I pay for a Dartford Crossing? If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. Yes. Just been wheel clamped even though I have an active dart tag account in credit ! I just got a letter this morning for my journey dated 05/09/2015, but only for one way. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. She did not understand the toll charge system. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. Apparently it is, but you need to wait for the charge notice to be sent. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). That said, dont ignore it because you could end up before a magistrate. Hope this helps. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. This will be a local council PCN, which is received on the spot. The system seems to be extremely clogged. I look forward to your reply as soon as possible. This starts from when the notice arrives. However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. This is the third time this month that we are caught in your ineffective and time consuming communication system. This is a return to the days of King John. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. Here is the number for the dartford crossing in case you need it. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. Good luck. She was eventually releasedafter a 175,000 ransom . no barriers, no man at the tollbooths and I cant remember any sign over there I hope that i do not receive a penalty. 10. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. Hi John did you ever get a PCN ? The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? I've had . I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. First time ive ever been down that neck of the woods. Good luck. Need more signs as to cost of fee and how to pay. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. The company that runs the crossing are just a bunch of con-artists. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. This may have been enough to push some people to have just gone ahead and paid without question. Can you please advise on what I should do? Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). Chiedo se possibile un rimborso e una risposta. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. Thanks. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. If I had known that I had to pay, I would have definitely paid! I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. The time given for payment is way too short and the fines are out of all proportion. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Fees may be payable depending on your final choice of financial product. , and email your request to info@highwaysengland.co.uk. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. It is not setup and an honest way, more like a cowboy clampers style. The UK is a lovely place but the governments are supporting the extortionists every which way you look. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. To top it all : unfair and confusing penalty system. Why wont they let honest people pay and make it right? When you believe a Dart penalty charge is incorrect, you have the right to appeal it. So it isand all perfect motion is . Please, I need your help. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. Kind regards All to no avail. You can use the link above to ensure the amount was sent and received. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 i have recieved another letter stating i havent paid and now have a fine of 107.50. This will give you plenty of time to pay before you fly. What an absolute racket! Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. i.e Vehicle HAS to be a Tax exempt true adapted car for disabled use. Since this is a huge money, I think some good solicitors can do something. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. Dart Charge Fine. I also paid before getting fined, well you do when you suddenly remember after a holiday!! This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. I havent received anything through the post about a fine or request to pay the charge. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I doubt the Payzone shops would take payment (but I could be wrong). Just like many of you I did not pay for crossing. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. 3. As per their letter the fine is cancelled. Hi Karen Paid on my return (Monday), The payment was accepted by Dart Charge. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Why not give all motorists a fair chance of understanding what to do? At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. Husband will not be impressed with me getting a fine!! I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. I used the crossing once, got a penalty notice, paid by computer, got a receipt. This is the first time I forgot to pay. Surely there is a time limit to issuing???? Would be possible pay it now, or I have to pay the penalty? But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Cheers EOS5D OK I received my CCA information back from M&S yesterday. The following graphic shows how this smart feature works. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. Britain wake up to reality! My parents lived in Kent for many years and I have used the crossing many times. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. These are legally enforceable and are fines issued by local authorities for infringements on public highways. So you are not out of the wood yet. The Xmas opening times will be published above. How can I deal with it, any suggestion? Eventually gave up and called the Contact Centre. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Had to telephone instead! I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. I have appealed and await the response. The appeal system does not allow for attachments so we cannot attach the receipts. I am not prepared to consider paying the Penalty until I have received the notice in writing. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . If you call them, you may be able to pay over the phone then and there anyway. We will continue to press for a change to the information and signage informing motorists how to pay. PO BOX 842
Evidence is key on all appeals. The 5 we paid is just sitting on an account to be used against future crossings. Does this mean I will not receive a penalty notice? When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? This is for two reasons. In Canterbury a couple for example were open 5am till midnight. Hugh. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I have now made a payment of 5 do you think that I will get a penalty charge?. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Too many people like you are being hounded for doing no more than the right thing. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Luton Penalty Charge Notice. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Are you deliberately trying to deter motorists from using this crossing? Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. We are pushing to get better signage on the motorway, too. They must be making a fortune from forgetful people like myself or the elderly. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. This system even by government standards is pathetic. I paid 5.00 online immediately using my phone. Dartford will then send me PCN. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? Information on how to do this will be included in the original rejection. I say Whoa! Yes, you can. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. No probs Dennis. Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline and to refuse to accept payment before the fine has been issued. i was travelling from Cardiff to Grays RM20 3AS . This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. If the charge notices received a location whilst in town came round to share buttons below to be charged at the. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. . Weve had a similar notice for a first offence. At MoneyNerd, we are passionate about simplifying finance. Stress is a major downer on your immune system, take care of yourself. Yes get online or phone and pay now. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. So 5 months late for an offence I had no idea i had committed. Have France removed their toll booths. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. We assumed that as we had by this point paid 2.50, we had complied. I have only just remembered that I didnt pay for a double crossing 19 days ago. THIS MUST BE CHANGED. 2. What Happens if You Don't Pay a Private Parking Ticket Go Girl. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. I think they have 56 days to make a decision. Dont use any unofficial websites when making a Dartford crossing payment. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. Maybe you forgot to pay or deliberately didnt pay the toll. RL. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. Additionally, the majority of appeals are successful. I dont use the crossing, I live and work on the south coast. The charge varies depending on the type of vehicle and time of day. However, the new system has issued more Dart penalty charges than before. Challenge a penalty charge notice Phone them on their number 0300 3000120 and pay the original fee. In this case, you would receive a 'charge certificate'. You should certainly remain exempt if you were before. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal I did ring up customer services but that guy not very nice and not helpful. If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. This demonstrates a fundamental flaw in your accounting system. Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). Set a reminder by location on your phone: Have you got an iPhone? I later received a penalty letter. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? 
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