Surely other services would similarly suffer. None of the posts I have seen are the same as my problem however. . ), on This is NOT 'A solution'. This site contains user submitted content, comments and opinions and is for informational purposes Many have had the same address since they first went online many years ago. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 15h31. By posting your comment you agree to the house rules, The comments below have not been moderated, By This will work as long as your old email account is still active. Do other emails they send get to where they need to go? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 23-04-2021 I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. If you're having problems, try logging in to webmail. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Will post any update that I get. only. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. We do not write articles to promote products. I can send & receive the bt emails using the Samsung mail app. Log in issues. Thanks for your reply, Townman and thanks to Anne too. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. About 4 days letter I get a reply saying the message could not be delivered. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Delays in Emails being delivered can arise from a multitude of reasons. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Townman, Gandalf. While members are not getting emails, they do appear as posts on the Google Groups page. Below is an article to help guide you through the process. We do not allow any commercial relationship to affect our editorial independence. 6) Make a list of all of the accounts and logins that are linked to your old email address. 11-07-2019 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. on Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake View cart for details. 10h38 Go through and update your details for each one with your new email address. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 14-07-2019 on Rachel Rickard Straus, Financial Mail On Sunday I feel there is something going between Google and Apple. 6h00. We receive the following message when we try to send from our Mac. They also sent a test email from a PC using an outlook client and that didn't come through either. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. That is because he has a Virgin Media email address, which would be deleted if he switched away. It seems that I can only send messages to my iCloud account from the iMac. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Various errors messages. Have you had the chance to try the steps in the article below? on Switching email address if you have never done so before can feel like a daunting task. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. When this happens. Today all of our emails addresses would receive, but not send. I cannot send even the simplest of messages this morning. Go back to . Re: Emails from btinternet.com addresses not received. Just goes straight to outbox, then tries to send . 9h25 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Does anyone have any other suggestions please?? 16:52 EST 04 Mar 2023 - last edited on This is going to need looking at by their email support team. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 23-04-2021 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 19-12-2022 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 2 users liked/thanked this post: It's not just that there has been a delay. 26-08-2021 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 26-08-2021 Something went wrong. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Why cant my email address have BT.com in the display name? If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. One of the mails having been sent as long ago as April 4th. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I installed the outlook App on my iPad and it works perfectly I'm afraid. on What does this mean? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Many customers find the BT community forum is a great way of getting help. Copyright 1995-2023 eBay Inc. All Rights Reserved. I spoke too soon. I have tried sending individual messages and simple test messages but nothing works. Not receiving @btinternet email. Examination of the message heads of the delayed emails might be informative. on iPad is working ok. Any ideas? I consistently receive this warning: whenever I try. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Doing so can save hundreds of pounds. 14h00, on This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 26-08-2021 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 23-04-2021 13h18. 17h33. Sky allows former customers to keep their email account free of charge and indefinitely. No disrespect intended as your advice is probably based on years of experience of BTs service! on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Why? What does this mean? BT L1 agent wasn't able to resolve and it has been passed to their email support team. We shall never know, but fingers are firmly crossed that the service will return to normal. Its probably not directly relevant to your problem, but who knows with Apple!! Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. by For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 11h33 09-07-2019 You should however check that your email clients are using the correct settings as per this link. Maybe that's the issue, although there has been no problem up until yesterday. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. This was a pain, but I went along with it or else I couldnt use email. P.S. By 'All of my contacts have it. The accounts work on BT Webmail, both to receive and send. Have you had the chance to check if the issue persists on a different user account? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. on 26-08-2021 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. by We'll need to look into this and we'll get back to you next week. Sorry but how do I PM you, and what details do you need? What does this mean? 19h37 Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 14h56, on It takes a while to get a reply from the Postmaster but they will respond. Oops. It is they that should investigate why other email providers don't have this problem. 23-04-2021 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can usually find the option to redirect in the inbox settings of your old email account. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. BT are blocking the complete domain which the sender is sending from. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. It's good (???) For additional information, see the Global Shipping Program. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Anyone else experienced this and got any suggestions on how to proceed? Page 1 of 2 1 2 Last 15h24. What can we help with? So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Rest assured that we'll do our best to assist you or get you pointed in the right direction. The account I am using is Gmail (the google mail). 14h08. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Thank you, JW. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). We have received reports that emails to btinternet.comemail addresses are being blocked.
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