endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream Billing and account questions, or how to get a TollTag, can be answered by the NTTA. Your notice sort of told you what to do, right? To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. You don't know the difference between chargebacks and refunds. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. This article is intended to help those that are dealing the NTTA violations and/or citations. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. We would like to have any negative information removed from all credit reporting bureaus. Is the not highway robbery. If the toll tag worked in Texas why did it not work in Kansas? Typically you can find a dispute form at the toll road operators website that you need to file a dispute. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. Some toll agencies also provide the option of disputing your toll violation using email or fax. hkoH|ZZ%jFjU6+!>{!$iIImeav9F(1pDrM$RJe1a-1+KGXJpXFXN+1Y.#V$p%n49C q)bf#* H*Ap,)1sD (%P``QD(`J f (0w!Q,?pReE\W(WS}_.g]TeG7Wl_giVfrryqOIZ"g{p`%(]I f}H )KQUN/iht{U?eaIIEwlZ]CV7lv]Dtf{tDG=s8[gQ,|\W]6KJ*2l >t35X_|CF0FnPOk,W&K!a2e>eu|n& .BE)Wxu\Qep,tjh.n>Vu4}mG2KCV+Rz5UOK LW`XO`[4{NXO>|/Y5J? *^$!OK{?N+Am1p(. Desired outcome: Your notice should include an address or other methods to register your dispute with the proper authority. Keeping in Contact For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. Business Diversity -@email I go to see my son in Texas a couple times a year. Issues reported will be taken seriously, and all reports will be examined and investigated. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business. Desired outcome: Regarding Labor Day 2022 trip. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. If the toll company reject your dispute, you can request a hearing with an administrative board. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. The criminal offense is only a class c misdemeanor. Ripoff Report Needs Your Help! And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information Therefore, I believe the bill is incorrect. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. So you do not want to ignore the citation for failure to pay tollway. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Sep 22 2021. 01. and our I sent the collections firm a letter disuting the claim and asked for valodation of the . Two employees told him that if he didn't pay the bill, he could be arrested, he said. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. . I am writing another complaint about actually calling into the office what a scam company. Thanks to all authors for creating a page that has been read 121,648 times. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. The North Texas Tollway Authority is not a foreign-owned, private . If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. X https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . A fair and reasonable fee. I escalated to ensure all items were being paid in full. State law typically requires the hearing to be scheduled within a certain amount of time after your request. However, they charged me $49 and made a claim against my flawless credit report. 5900 W. Plano Parkway, Suite 100 | Plano, TX 75093, New Year's Day - January 2 You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. 3. Include your email address to get a message when this question is answered. You usually can remedy this situation by checking and updating the status of your payment account. Project Communications -@email Remember! If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. Do not charge me any more Texas fees. Late fees will be assessed for payment after 25 days. And despite months of protests, she. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. The signs that show the charges come too late. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. A decade ago, the No. I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car. Often you have the option of appearing either in person or over the telephone. By using our site, you agree to our. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Part 2 Part 2 of 3: Registering Your Dispute Download Article. How much does it cost? Procurement Services -@email If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. Refund my money or rectify balance. This has affected our credit rating in a negative way. I want my credit report clear, and this company held responsible for scamming people. Accessing your toll receipts is simple. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. Submit a complaint and get your issue resolved. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. And now I have a $40 balance. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. . You can get in touch with an ombudsman by phone at. Calculate current tolls for all classes. We aim to complete the review of your concern within three business days. New comments cannot be posted and votes cannot be cast. Every time that vehicle passes through a toll, the owner's account is debited. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. I was told I could stop payment on my check. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. Fact #4 - My current vehicle which I own has a Louisiana license plate. Desired outcome: Martin Luther King Jr. Day - January 14 & 16 This will put people out of business. Provide me a full audit of my account. Download PDF Texas Motor Vehicle Transfer Notification To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. Speakers Bureau -@email All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. For example, if you file a request for a hearing with the Washington State Department of Transportation, you can pick up an evidence packet from any of the walk-in customer service centers three days before your scheduled hearing. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. We would like to have any negative information removed from all credit reporting bureaus. Start your day off right, with a Dayspring Coffee Reimburse the discount of $4.84 as promised. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. Scan this QR code to download the app now. On the Account Activity page, find the appropriate order or transaction, and then click Details. Share your form with others. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. But I said it has not been a year! Remove the late charges, deduct the $2.94 from my ZIPCASH account. However, failure to show up in court can land you in jail. My balance on my account is $40 as of 9/26/22. - Registration block never lifted after paid. Our Ombudsman reviews customer concerns impartially and without bias. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. Maybe try the online option if you haven't already? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.
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