The suit also calls for a return of customer trust. It is ridiculous. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. A California state court authorized the notice. I listed tickets on StubHub, which I had done on multiple occasions. 1:00. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. They never followed up. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. You must contact the Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? The MDL transfer order can be found here. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . I still have tickets for myself for that Gabriel Iglesias show. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Read the complaint here: StubHub Refund Class Action Complaint document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I purchased six tickets to Hamilton on 12/1/21. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Unsubscribe at any time. Day of the event, I downloaded the tickets only to find they were for the wrong event. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I want my damn money from the purchase of my tickets!!!! I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Unsubscribe easily. The Court in charge of this case still has to decide whether to approve the Settlement. Less than two weeks later, StubHub amended its policy. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The news comes just over a week after ticket resale sites began requesting corporate bailouts. The company then changed its policy to cover these situations. StubHub is an American ticket exchange and resale company. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Please add me I have communication and documentation to prove stub hub is just keeping my money. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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The company is accused of failing to resolve complaints from tens of thousands of customers. They were processing refunds for canceled events just like they previously did but then changed their policy. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Further, the voucher never came through! The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. I will never use this company again to buy or sell tickets. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The court ordered the company to refund customers if the event was canceled and refund them in full. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. All of these happen in 10 minutes. All Rights Reserved. StubHub is an eBay company that began selling and reselling event tickets in 2000. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Enjoy reading our tips and recommendations. 19. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. He has prosecuted a variety of consumer protection and complex employment cases. According to the filing, McMillan purchased two tickets to an NHL game in early March. Save my name, email, and website in this browser for the next time I comment. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Thanks ! It is important to note that the settlement is not final and the settlement process is ongoing. You will not receive a Settlement award under the Settlement. How do I know I can trust these reviews about StubHub? A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Lorenzo Gordon, Adobe Images Ive used Stubhub for over 4,000 transactions. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. I am not paying for this $500 nonsense. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. your claim status, claim form or questions about when payments are | Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. I was told the offer for alternative tickets was the only offer that would be made other than a refund. THEY LIE. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. According to the filing, McMillan purchased two tickets to an NHL game in early March. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. that reports on class action lawsuits, class action settlements, StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Top Class Actions is a legal news source The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. McMillan then asked StubHub to refund his money. The court is expected to rule in favor of the plaintiffs at the end of the year. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. I was denied my request for a refund. She told me this escalation process would take 3-5 business days. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. I was a part of this fiascoplease add me. If a show is canceled, with no new date, then they will. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I am disputing through PayPal. He was promptly told no because the game was not technically canceled, only postponed. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Do not use STUBHUB, they are not an honest business. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. While the shows are postponed you are in limbo. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. But, as an alternative, the 120% off coupons were also available. No mention is made of the safety of the attendees. Unfortunately, the seller never came through with the e-mail transfer. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Not at all a criminal case. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Before commenting, please review our comment policy. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. And the beat goes on. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Privacy Policy | ADD ME PLEASE! I will never use Stubhub again. Sign me up! The Hollywood Reporter is a part of Penske Media Corporation. This is the first time I have been using this website. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. NEVER USE STUBHUB. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Get buying tips about Ticket Websites delivered to your inbox. The company is accused of failing to resolve complaints from tens of thousands of customers. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. So Farley filed a credit card dispute against them, and won back his $600. No resolution and I got no tickets. The new policy offerers a coupon. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. We'll email you when an event is canceled. Never received email and Stubhub charged me $288 for not delivering. Who should shoulder those cancellation costs? I had to spend hours on the phone with StubHub just to get them to do their job. This browser does not support PDFs. This putative lawsuit is related to a multi-state investigation that StubHub settled. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. They asked me to list it as resale. StubHub is an eBay company that began selling and reselling event tickets in 2000. What a scam. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. But, as an alternative, the 120% off coupons were also . Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Top Class If the show ends up being cancelled you will receive a refund. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Shortly after, in May, StubHub . As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. A California class-action lawsuit has been filed against the ticketing site StubHub.
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