Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Then, just copy and paste your shipping policy in the designated section. So, your job doesnt end when you make a sale quite the opposite. How to Get Fewer Customers to Request a Return? The item must be returned to us in the original packaging, unopened, and unused. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. Add the prices for each and the duration expected to take for the orders to arrive. AliExpress Dropshipping: A Complete 2023 PlaybookShopify, The 9 Best Dropshipping Websites for Your Online Store, PayPal Is Now Available to Pay for Your Shopify Bill, 6 Tips for How To Be a Successful Dropshipper (Full Playbook), How to Create Your Shipping Policy (With a Template and Examples), What Is Affiliate Marketing and How to Get Started, The 19 Best Dropshipping Clothing Suppliers To Grow Your Business, Product Line Extensions- What They Are, Examples, and Tips for Forming Your Strategy. Many AliExpress suppliers dont offer returns. It comes with a 7-day free trial and then a $19/month payment plan. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. Start your own dropshipping business without paying for a course. Shipping costs. If you provide multiple shipping options, provide a chart that lists out all of those options. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! Patryk. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. Sign up for Shopify's free trial to access all of the tools and services you need to start, run, and grow your business. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. You are now able to create your own dropshipping shipping policy. With an AliExpress dropshipping business, your competitive advantage wont be your price or unique proprietary products. Another option is to change your suppliers and look for ones that are closer to your customers. What Are the Pros and Cons of Accepting Returns? You can see the templates on the settings page under the templates tab. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. And fulfill your orders to your customers in the most prompt way? Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. Step 3: Create Your Legal Policies. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! This can be done by being transparent with them in regard to your shipping practices. Use this dropshipping profit calculator to learn your potential earnings! All these steps can be done with a few clicks. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. These are all major things to straighten out on your return policy page. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. boxes and military addresses, which are both common exclusions. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. But dont worry, if youre a beginner it isnt strictly necessary. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. What if there are multiple items to be returned? If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. Type above and press Enter to search. Doofinder Review. Start by clarifying how long your store takes to process orders. In this example, I chose running shoes as my store niche. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. With this, you inform your customers about the conditions and stay on the safe side of the law. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. The return shipping costs will be paid by the customer. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. What to Discuss with Suppliers before Drafting Your Return Policy? When ordering on AliExpress, its a good idea to let the seller know youre dropshipping. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. Discover more: The Ultimate Guide to Dropshipping. And if it doesnt work out, you can simply remove the item and start testing something else. Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template To avoid this as much as possible, you could have a size chart to help your customers find the right fit. Try Shopify free for 3 days, no credit cardrequired. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. When you receive an order, you pay for that product at wholesale prices. Add it to your store and test it! This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. These suppliers usually have long lead times, think a month or two sometimes from the moment the order is placed. From there, DSers does the rest. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. Shipping rates & costs. Below, well share in more detail what to look for in a product and seller and how to position yourself for success. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. But what happens when the description doesnt match the product? This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. Its okay to embellish a little, but dont misinform or make fake claims about the product. The AliExpress seller ships the order directly to your customer. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. And, instead of being secretive and pushing the policy page in the depths of your footer, we recommend being transparent about it. 1. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. And, theyre right! They simply view it as a risk of selling products to a retail market. You can find the Legal section by going to Settings -> Legal. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. You should also verify if the carriers used can ship to P.O. #: Acknowledge local, international, and domestic customers. Step 2: Open Legal. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. If you do, you will have to confirm with your suppliers that the carriers that they use can ship worldwide and determine if some countries are excluded. ; Whats your deadline for requesting a refund (for instance, 14, 30, 60, or 90 days)? This way, your customers will have a personalized shopping experience. Kindly account for these charges as you place your order.. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. Also, ensure you give customers any other relevant information they would need. #: It motivates customers to complete their orders. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. A dropshipping return policy page should be vital to start dropshipping. Here, briefly mention the key points of your return and refund policy. For domestic buyers, having multiple shipment options can work for you. This drives costs down and helps them offer free or cheap shipping costs, too. Why do you need to include a shipping policy when dropshipping? A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. Or will the customer have to pay their own return shipping? Try to select ePacket shipping if the supplier is in China and offers it as an option. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. Doing this can save you some money, especially if youre selling low-cost products. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. Theres no upfront cost or fee, so you can test out products without a big financial commitment. My name is Patryk and I've been dropshipping for 2+ years now! You should include a link to your detailed return policy for transparency. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. What your shipping policy should include While it isnt perfect, Ive developed a list of criteria for choosing a product. Notifications are sent out immediately via email after the package is ready for shipment. You can also redirect them to the main Returns and Refunds page for the full details. Shopify will automatically update your Amazon listings to match your inventory in your store. Dropshipping for Beginners: What Is It & How to Start Today? Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. On checkout, you can leave a message for the seller. Feel free to skip the above step if youre using DSers. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Providing this information in an easy-to-navigate manner I suggest using a table ensures your customers know what to expect. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. The big difference is that theres more competition than in previous years. Hey, I'm Stanley Nieh. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. It will buy the product from AliExpress for you and insert your customers details. 2018-2023 Do Dropshipping. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. Dont be scared to use it; its free! Make sure to give your customer a realistic delivery time, so they will know what to expect. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! So, always ask if thats a possibility. Fortunately, there are many different marketing strategies to test and apply to your business. How to create a shipping policy in Shopify? According to a Statista report, clothing and shoes have the highest return rate. 3. Your best bet is to have a Covid-19 shipping policy in place. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Aliexpress. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. Furthermore, will you be accepting returns on items on sale? For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. Dropshipping chrome extensions, Your email address will not be published. 3. Get free online marketing tips and resources delivered directly to your inbox. Buy Any 3 Dropship Stores There's no standard format for what a Return Policy for dropshipping looks like. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. Required fields are marked *. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. One of the most important parts of your shipping policy is the delivery time. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. However, this can be costly. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. What Should Be the Dropshipping Return Address? The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. It is crucial to mention who covers that cost if you decide to ship out of your country. Its important to make buyers aware of issues that might affect order processing and shipment. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. We are not responsible for these charges. Most of the time, you cant do anything about it. It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. The online stores business name is the one that will appear on the invoice, not the suppliers. If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. Make sure to clearly state any additional costs that might be associated with certain options. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. That can be a common concern, especially for dropshippers who sell clothing or jewelry. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. Mention when a client should feel the need to reach out with shipping-related queries. For example: Standard shipping (5-7 business days): Free. We suggest using these templates to save questions from buyers and adapt the template to our shipping time. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. As soon as the item is returned to your supplier, they will refund you the money. As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. Feel free to copy our Do Dropshipping Shipping Policy, modify it to fit your dropshipping stores policy, and use it in combination with the other standard pages here! You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. How to Get Started with Dropshipping in 2023. Awesome to hear that the article helped you! Extra 1% off with coins. For faulty goods, please send us a picture via email (insert email). When running an online business, a dropshipping shipping policy is essential. If its indeed lost, you should state that your customer can get a free replacement or a refund. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. That would be wrong. Exactly what I was looking for. Toy Theme Shipping Policy Template. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. I recommend leaving a simple message such as: Were dropshipping. You add the products youd like to sell from AliExpress to your store. This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process. Here, mention the countries you ship to and dont. What do you need to cover in a shipping policy? We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. We offer international shipping, but its limited to the countries given below (Here, add a list of all the countries you are willing to ship to.).
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