The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Operating Income was $168.5 Million or 6.9 Percent of Revenue. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000005907 00000 n TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. specific challenges. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Gain a competitive advantage through automation. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000120061 00000 n 835 0 obj <> endobj xref 835 69 0000000016 00000 n AI and automation trends, High-tech goes all-in ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Regardless of the products . 0000124652 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Contact . Improve your business performance in any economic environment with our rightshoring and automation approach. Find and engage customers across all channels. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. from 8 AM - 9 PM ET. I have undertaken formal Genesys training on both products. We help you connect your front end to your back end so all of your operations flow seamlessly. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Privacy Policy. And disconnected customer experiences create unhappy customers. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. 0000008880 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Options New. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. You don't need to rip and replace to get your CX technology stack humming. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 28 0 obj <> endobj xref 0000125245 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Yes, it is possible. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. The result is a dizzying array of challenges for companies and government entities alike. 0000163192 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000194296 00000 n TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Omnichannel, CRM, Automation, AI, we have them all. 0000007228 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000003270 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000005364 00000 n Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . 0000014537 00000 n _? Elevate your sales team through sales outsourcing, including a customized growth services playbook. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. 0000031578 00000 n By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. 28 44 Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000022096 00000 n time keeping apps, and training on client products and procedures. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Get the agile tools to transform your total experienceone stage at a time. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Now, how cool is that? Contribute ideas and improvements for software products . OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream TTEC Holdings, Inc. does not undertake to update any forward-looking statements. r\a W+v%J+aW] v%* Our industry specific CX solutions can help. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. The result: Customer experiences that feel human even when they are not. 0000105286 00000 n 0000010205 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Koskovich was previously COO at Telus . Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000024733 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Learn what we've learned from a resource This site uses cookies and by using the site, you are consenting to this. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Locations. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . 0000009179 00000 n Our TTEC work from home team has 41 preferred residency states. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). on contact center cloud, Voice of the customer best practices and strategy, Want to reach more base with new products and services 4. H\n0y Get the agile tools to transform your total experienceone stage at a time. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. a great experience to their customers, build customer loyalty, and grow their business. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Empower your employees with the right training and tools to deliver amazing customer experiences. The people, processes, and platforms to optimize your contact center. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. and reduce cost to serve. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent.
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